Privacy Statement

1. Information We Collect

We collect information to provide you with the best possible experience and to support the full range of current and future features of our products. This may include, but is not limited to:

• Vehicle Data: VIN, mileage, diagnostic codes, performance and driving data (including fuel efficiency, engine status, and sensor readings).
• Vehicle Maintenance Data: Maintenance schedules, service history, and related information used to track and manage vehicle maintenance.
• User Data: Basic personal details like your name, email, phone number.
• Telematics: Location services for finding service centers, fleet tracking, and family features.
• Device & Usage Data: Information about your device (such as IP address, operating system, and device type), as well as data about how you use the app and its features.
• Information you provide directly when registering, contacting support, or interacting with our services.

As our platform evolves, additional types of data may be collected to support new features and functionality. We will continue to update our practices to reflect these changes with transparency.

2. How We Collect Information

We gather information from the Scanz device connected to your vehicle's OBD-II port, from your mobile device when paired with our app, and from the information you provide when you interact with us. This combination helps us deliver accurate diagnostics, provide personalized insights, and continuously improve our services.

3. How We Use Information

We use your information responsibly and with transparency, including to:

• Deliver accurate vehicle diagnostics and performance insights to the chosen service center.
• Track and manage vehicle maintenance schedules.
• Support warranty and maintenance programs.
• Improve and optimize our products and services.
• Provide customer support when requested.
• Enable helpful location-based features, such as finding nearby service centers.
• Conduct analytics and research to better understand how our products are used and how we can improve them.

4. Data Ownership & Your Choices

Vehicle diagnostic, performance, maintenance, and aggregated or anonymized data collected through Scanz products and services are retained by Scanz and used to improve our offerings and provide insights to our users. You can request deletion of your personal information, such as your name, email, or phone number, at any time. However, diagnostic, maintenance, and aggregated data associated with your vehicle may be kept in de-identified form, as this information helps us enhance our products and services for everyone.

5. Sharing Information

We may share information in limited and responsible ways:

• With authorized dealers and service centers to support maintenance and warranty programs.
• With trusted third-party providers who help us deliver our services, under strict confidentiality requirements.
• With legal authorities when required to comply with the law.
• As part of a business transaction, such as a merger or acquisition, in which case we will notify you.

6. Vehicle Diagnostics Disclaimer

The insights and diagnostic data provided by Scanz are designed to help you better understand your vehicle. However, no technology can detect every possible issue. Our insights are not a substitute for professional inspection or repair. For safety and maintenance concerns, you should always consult a licensed automotive professional. Some diagnostic information may be incorrect. It is the responsibility of the user to contact a service center for verification and diagnostic information.

7. Keeping Your Data Safe

We take the responsibility of safeguarding your information seriously and use industry-standard technical, administrative, and physical measures to help protect it. That said, no system is completely secure. We believe in being open about that fact, and while we do everything possible to protect your information, we cannot promise absolute security. By using Scanz, you acknowledge this reality, and we remain committed to minimizing risks wherever possible.

8. Data Retention

We keep information only for as long as it is needed to provide our services, meet legal obligations, resolve disputes, and enforce our agreements. Retaining vehicle diagnostic, performance, and maintenance data, even in de-identified form, also helps us improve the accuracy and usefulness of our services over time.

9. Dispute Resolution & Limitations

While we aim to deliver reliable and valuable services, sometimes issues may arise. If a concern cannot be resolved informally, any disputes related to this Privacy Statement or our services will be handled through binding arbitration in the State of Utah under the rules of the American Arbitration Association. Either party may bring an individual action in small claims court for disputes within its jurisdiction. All arbitration proceedings shall be confidential. By using Scanz, you agree that disputes will be resolved individually and not through class actions or jury trials.

In addition, our liability is limited: if something goes wrong, Scanz's total responsibility is capped at the amount you have paid us, if any, in the twelve (12) months prior to the issue. This ensures fairness while allowing us to continue providing affordable and innovative services.

10. Children's Privacy

Scanz's services are not designed for children under 13, and we do not knowingly collect information from them. If we discover that we have inadvertently collected information from a child under 13, we will take immediate steps to delete it.

11. Contact Us

We value your trust and welcome your questions about this Privacy Statement. Please reach out to us at:

Legal Team
Email: support@scanzauto.com